Product Description:

How the Service works:

• After you have completed the user registration form and the checkout process, your order confirmation page will contain the link to print your UPS shipping label.

• Place the corrupted DVD(s) in a small box or padded envelope and ship it to us using the provided pre-paid UPS shipping label.

• Once we have received your optical media disc(s) we will begin the recovery process.

• A customer representative will contact you when we have finished our analysis and recovery of your corrupted DVD(s).
  • If we are successful in recovering your media, our customer representative will also provide you with information on how to use IDR's secure payment methods.
  • However, in the unlikely event we are incapable of recovering your media, it is our belief customers should not have to pay and therefore our services are free of charge.

• After we have received payment for services, your recovered disc(s) and reformatted data will be returned to you via UPS and will include the following:
  • All of your recovered images on a CD or DVD; depending on the amount of images recovered. Or you also have the option to upgrade to a Flash Drive for an additional charge.
  • You will also receive a copy of the service invoice and a receipt of your payment.
  • And, finally you will also receive our "Tip Sheet" with useful information about steps to take to prevent future media corruption.